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Frequently Questions

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Below are frequently asked questions, you may find the answer for yourself

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_accordion][vc_accordion_tab title=”What does The Chair House Of Things do?”][vc_column_text]The Chair House is a curated marketplace for those seeking design objects which are beautiful, rare and inspired. From fine furniture and resplendent paintings to exceptional curios, precious jewels, sculptures, antiquities, rugs, and accessories – our objects typify remarkable workmanship and soul.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do you discover the design objects on The Chair House ?”][vc_column_text]Our illustrious team of curators meticulously puts together a personal selection of poetic objects, sourced from travels across the globe and serendipitous findings. Objects exemplifying tradition, modernity, present-day artistic conventions and aesthetic ideals are hand-picked by us for you.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Are all your products one of a kind?”][vc_column_text]Not all. Our one-off range is marked as ‘Limited’. We have a concierge service which helps you find suitable design objects and cater to your customization needs.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How are the brands chosen?”][vc_column_text]The Chair House  salutes craft, creativity and collaboration. Our brands include artists, galleries, furniture studios or any institution of design which deserves promotion, home-grown or international. We invest in our brands, serving as a doorway to an online pursuit[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Shopping at The House Of Things: Who is the producer of the product I am purchasing?”][vc_column_text]
The producer is the designer, gallery, craftsman or the manufacturer mentioned below the product image.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How can I be assured of the authenticity of an object?”][vc_column_text]The Chair House only partners with premier brands, artists, galleries, design studios and creative makers whose work consistently bespeak quality.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do you sell customized pieces?”][vc_column_text]Yes, we do. If you have an idea, simply call our concierge we will do our best to realize it.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I make a purchase?”][vc_column_text]Click the ‘ADD TO BAG’ button on the product page, and make a purchase either by registering on our website or checking out as a guest.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I pay you?”][vc_column_text]You can pay for your purchase using Credit Cards: MasterCard and Visa or with your Debit Card. If the product’s price is less than Rs.20,000, you can opt for Cash on Delivery for purchases within India.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is the sale price of an item all inclusive?”][vc_column_text]
The sale price does not include the shipping, insurance, customs, or taxes. Shipping cost depends on the destination of the object. Customs and taxes may vary depending on the destination country.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do you have detailed pictures of your sale items on The Chair House website?”][vc_column_text]
Yes. The products on thechairhouse.in have beautiful high quality images. We want you to go through the fine details of the piece you like before you are intrigued to put it in your bag.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can you provide further information about an object apart from what is on the website?”][vc_column_text]Yes, we can. You can click on ‘Request More Info’ button and message us your question. Whether it is a product you like or desire for something customised, our courteous concierge service will do its best to help you with your purchase.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What are your hours of operation and how should I contact you?”][vc_column_text]
You can place an order on our website 24 hours a day, seven days a week. Our concierge is available to help you at contactus@thechairhouse.in , or by phone at +91 – 7506900513/8291122215. Mondays to Saturdays, 09.00 – 21.00.
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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_accordion active_tab=”1″ title=”Membership and Registration”][vc_accordion_tab title=”What are the perks of being a member at The Chair House?”][vc_column_text]Register with us to relish your shopping experience and get:

  • Access to our unique offerings that excel in originality and induce luxury in living
  • Shop quickly with safely secured card details
  • Receive communications from us by e-mail with the latest news, special offers and awe-inspiring designs.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is it safe to give my privacy and personal information?”][vc_column_text]Yes, it is totally safe and secure to shop on our site. We value the trust our customers put into The Chair House and do not share their information without their authorization. Please click here to read details on privacy and personal information.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I have forgotten my password. How do I get it back or change it?”][vc_column_text]To retrieve your password or change it, click on the ‘Forgot Password?’ option on the ‘Begin Secure Checkout’ page. Enter your Email Id and you will receive an E-mail with a link to reset your password.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I unsubscribe from The House Of Things emails?”][vc_column_text]
You can unsubscribe from our communications by getting in touch with us at contactus@thechairhouse.in
[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_accordion active_tab=”1″ title=”Orders and Shipping”][vc_accordion_tab title=”How do you confirm receiving my order?”][vc_column_text]
We verify your purchase and address details and send you a confirmation email after you make your purchase.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How long does it take to dispatch and how do you transport it?”][vc_column_text]For ready products, it takes 3-4 working days to dispatch your order. In case of customized orders, it takes 5-7 weeks to custom make it and dispatch.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Where do I find the shipping information of my order?”][vc_column_text]We send the shipping information of your order with the confirmation email after verifying the purchase and address details.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What is the shipping cost?”][vc_column_text]
We offer FREE shipping all over India. For International orders, shipping costs will vary depending on the item purchased, as well as method and location of delivery. The final shipping cost for your order will be available on the Payment Page after you have entered your shipping address.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Who is your shipping carrier?”][vc_column_text]The  Chair House ships most India orders via india shipped however suppliers shipping direct may utilise other shipping methods. International orders are[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do I get an idea of the transportation costs before placing an order?”][vc_column_text]
Yes, you can send us a message using ‘Request More Info’ button or call our concierge for a transportation quotation.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How to track the delivery of my order?”][vc_column_text]
You will receive the tracking number and carrier information associated with your order in your order confirmation email.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do you insure the packages you ship?”][vc_column_text]
The Chair House  insures each purchase during the time it is in transit until it is delivered to you.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do you ship to my country?”][vc_column_text]We ship internationally to over 150 countries and offer different shipping options as applicable. We prioritize hassle-free transportation for each order. If, for any reason, we are unable to ship to your country we will inform you before you place your order.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”When can I expect the delivery of my order?”][vc_column_text]
Shipping times will vary depending on whether the item is in our warehouse, shipping directly from the supplier, or made-to-order. The expected shipping date for each item is available under the DETAILS section on the product page.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What if the item I receive is damaged?”][vc_column_text]
We are happy to replace or refund any defective items. Please email us your order number and details along with a photo of the damage if possible, within 24 hours of receiving the order. Returned items must be in their original packaging.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I return a purchase?”][vc_column_text]
You can return an item if it is unused and in the state you received it. Custom Made/Commissioned items/ Items marked as ‘Final Sale’ cannot be returned. We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging. Your order total will be refunded, minus costs for shipping and handling each way. To return/refund an item, please write to us at contactus@thechairhouse.in , a prompt response is assured to such mails. Alternatively, please call our concierge on +91 7506900513/8291122215 which remains open 10 AM-7 PM (Monday to Saturday). For detailed information on refunds and returns, please click here.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I am an established designer, artist or manufacturer. How does my brand collaborate with The Chair House?”][vc_column_text]

 

The Chair House celebrates artistic collaborations and believes in partnering with brands, which deserve promotion, home-grown or international. Please email us at contactus@thechairhouse.in.

 

 

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How to Return or replace this product?”][vc_column_text]Connect WhatsApp support. Customer service offers free part replacement and returns only for eligible orders within 10 Days from the Delivery date, else applicable return logistics charges and uninstallation charges will be deducted from the order refund amount. Please note that we also offer paid uninstallation service at selected locations. Usually, customers only perform the uninstallation within the safety of their home or office using online help videos (that we can provide via WhatsApp). Why these charges will be borned by customers? because all products are designed for self assembly and no concession costs were included under the original price to cover for service or package renewing to ensure that you get the product at the best price. We can only pay for the replacement product and its relevant shipping charges, where it has been confirmed as a manufacturing defect problem from our end.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How to return my received product?”][vc_column_text]Returns are usually not serviced, as on most products of us we have limited replacement policy. However in exceptional cases, where our customer service team approves select orders content for return, then only return is serviced for them. In order to confirm, whether your case is an exception that needs to be serviced in that way, then feel free to contact us via WhatsApp to get quick help in normal work hours as per this [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do, if my product is eligible for replacement, not return?”][vc_column_text]As Returns are usually not serviced, as on most products of us we have limited replacement policy. However in exceptional cases, where our customer service team approves select orders content for return, then only return is serviced for them. In order to confirm, whether your case is an exception that needs to be serviced in that way, then feel free to contact us via WhatsApp to get quick help in normal work hours as per this [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do, if my return is picked, but the refund is pending?”][vc_column_text]In exceptional cases, when a return is picked then its refund will be processed after internal vetting. If it takes more than 48hrs after pickup to get any refund-related confirmation, then we insist you please contact us via WhatsApp to get quick help in normal work hours as per this [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do, if my return pickup is getting late?”][vc_column_text]In exceptional cases, when a return is approved for pickup, then in rare cases we found that ground-level courier stations suffer some technical issues which lead to delays. In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours as per this [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do, If I want to reschedule my return pickup?”][vc_column_text]In exceptional cases, when a return is approved for pickup, then its pickup gets scheduled after informing the ground level courier station. If you need to change the scheduled day, then it might take more than 24hrs to get confirmation from the courier station. In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours as per this [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do, if I don’t have packaging to return the product as it was received?”][vc_column_text]In exceptional cases, when a return is approved for pickup, then its packaging is usually managed by the customer only so that it reaches properly to the seller and the customer gets its proper refund. In cases where a customer doesn’t have the relevant packaging material, then our service person with packaging can be arranged at additional cost (borne by the customer) to help them with packaging material. In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours as per this [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do, if the return pickup person is asking for documents for verification of order?”][vc_column_text]In exceptional cases, when a return is approved for pickup, then in further process, you can expect to get a Return Challan copy from us via WhatsApp or email, which needs to be given as a printed document to the pickup person. In rare cases, when a customer doesn’t have a printed return challan, then it’s up to the pickup person whether he can accept its digital copy or written paper copy with return details as proof of pickup. In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours as per this [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do, if the return pickup person denies pickup?”][vc_column_text]In exceptional cases, when a return is approved for pickup, if a pickup person denies pick up even if you have a ready package with a proper return challan copy and well-packed goods, then in such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours as per this [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do after my return pickup is done?”][vc_column_text]In exceptional cases, when a return is approved for pickup, and its pickup is also done then in such cases, we insist you please contact us for a refund via WhatsApp to get quick help in normal work hours as per this [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do, if I want to return my unused packed product?”][vc_column_text]Returns are usually not serviced, as on most products of us we have limited replacement policy. However in exceptional cases, when a customer wants to return the unused packed product, then it’s prone to In-transit damages or it may get lost due to additional hop of the package. So for non-bulk orders of a quantity less than 2, we can arrange a paid return pickup (borne by customer). In such cases, we insist you please contact us via WhatsApp to get quick help in normal work hours as per this [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do, if I want to return my bulk quantity order?”][vc_column_text]In Bulk quantity orders, usually, most people order the first sample on their own and then they go for bulk quantity orders. The same is recommended by us, as a trial before bulk purchase creates a nice experience. Due to this fact, we don’t entertain any return or full replacement requests of bulk orders. Instead, we can offer part replacements along with extra paid service if asked (that will be borne by the customer). For more details, feel free to contact us via WhatsApp to get quick help in normal work hours as per this [/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_accordion active_tab=”1″ title=”Payments”][vc_accordion_tab title=”Whether any discounts or offers available before I pay for the order?”][vc_column_text]Live offers are usually available on the website product pages or deal pages for single quantity orders as per sale events, apart from this, you can get bulk order discount offers available on select product pages for more than 1 quantity.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Whether cash on delivery payment option is available?”][vc_column_text]We’ve temporarily disabled Cash On Delivery (COD) or Pay on Delivery to help you save cash for essential payments. Apart from this, it helps us to offer more offers on prepaid payments which allows for faster order processing, timely delivery,and easier refunds along with various EMI options.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What are the online payment options like cards etc?”][vc_column_text]
We have various options for your convenience such as:
  • 1.

    Card payments from Mastercard, Visa, Rupay, Amex.
  • 2.

    EMI payments from Hdfc, Axis, Kotak, Icici, Zest, Walnut 369 and many more.
  • 3.

    E-wallet payments from Paytm, Phonepe, AmazonPay, JioPay, OlaMoney etc.
  • 4.

    PayLater Options from Icici pay-later etc.
  • 5.

    Net Banking from Hdfc, Axis, and many more banks.
  • 6.

    UPI payments from Gpay, Paytm, phonepe, Bhim etc.

.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Whether you have any EMI options available?”][vc_column_text]

Yes, we do have various EMI options with best Interest rates as per market from:
  • 1.Zest Money ( cardless).
  • 2.Walnut 369 (cardless, only PAN required).
  • 3.Early Salary ( cardless).
  • 4.Card Less EMI from HDFC, ICICI, and BOB.
  • 5.Debit card and Credit card-based EMI options.
[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do, if my order payment appears pending even after payment is deducted??”][vc_column_text]Firstly don’t worry, as all your payments are done via a secured payments system. If any deduction happened and the order is appearing as canceled or pending, then it may be due to unusual technical issues that happen once a year rarely. In that case, just use contact us via WhatsApp to get quick help in normal work hours as per this[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do, if my offer on the payment page is not applied?”][vc_column_text]Such incidents are rare as they may happen due to technical issues on the payment system or you may have tried to use invalid offers as per the offer terms. In such cases, we advise you to place a new order and retry, if the same problem persists, then please share its error snapshot with problem details over WhatsApp support: [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Where can I find the Invoice for my order?”][vc_column_text]We advise you to check your order-related emails or your orders account page to get your invoice after the order is shipped. For B2B related invoices or tax benefits, you can surely connect us if required. Apart from this, If you still need more help then feel free to connect us via WhatsApp support: [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do if I can’t do an online payment, and want your product also?”][vc_column_text]Usually, people get help from their friends or family by using their net banking or cards, If they don’t have that, then we serve such orders by accepting payments into our receiving bank accounts, whose details will be shared with you via our WhatsApp support (if you ask for it). Apart from this, If you still need more help then feel free to connect us via WhatsApp support:[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How to save more when paying for an online order?”][vc_column_text]Usually, people use already visible offers on the payment page after checkout such as cashback, instant discounts, No-cost EMI,etc ,OR get some live coupons from google of our ongoing offers. Apart from this, If you still need more help then feel free to connect us via WhatsApp support: [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do if my order refund is not yet received?”][vc_column_text]Such incidents are rare as they may happen due to technical issues on the payment system or your refund approval might be pending from the customer service team. In such cases, we advise you to connect to our WhatsApp support: [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What to do if my original payment mode is not active for receiving a refund?”][vc_column_text]Usually in such cases, we do have another way to process refunds via payout links which can help you receive money into another account of yours, which needs explicit approvals from the customer service team. we advise you to connect our WhatsApp support for more details: [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How to change my payment mode from COD to prepaid?”][vc_column_text]There is no direct option to do that. However after an order is placed, you can ask for its cancellations from website chat if it’s not yet shipped. In parallel you can place a new prepaid order. If you need any help with that, feel free to connect via [/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row]